[Resolved]  IFB Industries — Washing machine issue (poor customer service - priya & bhuvana from chennai) -

Address:	Chennai, Tamil Nadu, 600042
Website:	IFB

Hi sir/mam,

We have very bad experience with ifb franchise / customer service for last 1 week.. It is been 7 days we registered complain and no response. We have paid amc.

Some lady named bhuvana is so abusing over the call which triggered my temper and made me use abusive words.

To escalate her, we got in touch with so called franchise manger "priya", such a wonderful lady who doesn't even listen to customer and don't even understand what customer is complaining about.
The lady bhuvana is not fit to be in customer service and her so called manager "priya" is twice than the above said another lady.

We really want to raise a court complain again these ladies but both afraid ladies keep screaming over the call like fish market and not allowed to talk us.,
The funniest part they said was, customer has to record the phone conversation that customer service do not do it itseems

Are they educated customer service agents???

I have never seen such a worst service, since i handle lot of electrical items like fridge, 2 acs, prufier, etc etc.

I will try to make sure that none of my frnds / colleagues / family would buy any ifb products since they are not treating customers as humans.. Like their maids.. So sad and pathetic and so troublesome..

The escalation team is not at all worthy, they just connecting calls and not resolving the issue.
Some one named pradeep from escalation team has picked the call and connected us to the worst wonderful franchise lead "priya" you even made the situation worse.. Let me pray that none of the ifb customers talks to this "so called ladies priya & bhuvana" and to get their day spolied.

Whoever reads this make sure that this complain has reached till that so called wonderful ladies (Who always screams like fish market) and tell them that


"customer service only records the call for complaints and not customers"

Hereafter plz hire some one who is educated and not from such a low background to irritate the customers to lose them for ever.