[Resolved]  IFB Industries — Washing machine - non qualified technicians spoiling the m/c

Address:560076
Website:ifb washing macines

On the[protected] technician venkatesh - phone number [protected] has for service as we have amc signed. He started cleaning the washing machine and after some time the door handle got stuck and he could not open, he left saying he will come next day and repair the same. But never returned.
Next on[protected] technician manjunath came - phone number [protected] to service based on complaint lodged, removed the door and left saying he will come next day but did not turn up.
On[protected] technician ravi [protected] turned and fixed the handle after taking 450/- and today the washing did not work, the machine is taking up water and spinning and after repeated calls ravi is not answering call.
I have lodged another compliant today ticket no.[protected].
It is complete failure of ifb waching machine servicing person who do not know about the technical details of machine and they are spoiling running machines. Help us out of this trauma at home and machine.
Was this information helpful?
No (0)
Yes (0)
Apr 1, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2017
IFB Industries Customer Care's response
Dear  Suresh

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Mar 01, 2017
IFB Industries Customer Care's response
Dear Suresh

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected]  Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.   
Complaint comments 

Comments

My ticket no [protected]...Pathetic service everyday false commitments to send service man...Truly disgusting...They dnt understand meaning of today...I was happy in Gurgaon so good service...Within 24 hrs call closed...Bangalore ifb service centre is horrible...Seniors Poona is also not able to solve my issue...Nadesh n senthil too bad...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6870
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information