[Resolved]  IFB Industries — Washing machine / Not functioning

Address:	635808
Website:	://www.consumercomplaints.in/ifb-industries-b111681

Dear Sir / Madam IFB industries,
I had been complaining through IFB customer care toll free number since 27th December 2016 regarding my washing machine not functioning.
Complaint ticket reference number is [protected].
I am under a Annual Maintenance contract for my washing machine for 2 years from the period 16/05/2015 to 16/05/2017.
Have attached in the photo the scanned copy of the AMC details where I have paid Rs.4157.00.

I am very sorry to say that I have been contacting with my ticket reference number every day and I have been fooled up by the customer care representatives daily saying that my complaint will be addressed. This is been going on since 27th December 2016.
Some of the representatives give me a number of a service provider in Ambur whose name is Saravanan and that person doesn't care to respond to calls as well.
My village code is 635808 which is 12kms from Ambur towards Pernambut town.
Every time I call the customer care people ask for my village code and Ambur code ( 635802 ) which I keep mentioning the same.
It is the worst ever service I have experienced across. People in your company think that since it is a village they are illetrates.
Why are you charging us AMC and not servicing for that paid AMC and not even responding properly for the complaint given.
Does your company think that money is growing is trees to play the fool with us.
Sorry to say that it is so frustrating to write like this since we have been taken for a ride like this without attending the complaint given.

Hope some higher officials seriously involve and look into this to resolve.

REALLY WHAT A POOR SERVICE. IF THIS IS NOT ADDRESSED IT IS REALLY A SHAME TO IFB ...