[Resolved] IFB Industries — washing machine repair - no response

Rajesh Calicut

Address:

560048

Every bad response from technical problem solving department.

I had raised a complaint with them (Complaint No. [protected]). I got a call from this technical person a that he is coming. Unfortunately, I was in office at that time, and suggested him to come home at 5PM on the same day. He mentioned that he will come by 5PM or 9AM next day. But, till now no response. I sent him SMS stating my details, how to reach and all. But there is no response at all from him, and the complaint continues. Then, I talked to their customer care executive again twice, and they assured that the technician will come the same day. But there is no answer at all. So, Over all response from this company on after-sale service is very bad according to my experience.
To be noted: My product was out-of-warranty. So, its a income for the company, still they didn't care about service.

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Sep 21, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Aug 12, 2017

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES