[Resolved] IFB Industries — Washing machine service issue

Narendhar Sugumar

from Delhi, Delhi

Address:

Chennai, Tamil Nadu, 600126

We registered for service of IFB washing machine.The representative from IFB who visited us told machine got drum problem and additional cleaning need to be done. He asked to us register for AMC and take cleaning service named AQUA.He billed us amount of Rs 4218 for AMC and Rs 1800 for AQUA. After that its been more than one month, complaints have been done several times and few times representative visted but the problem hasn't been rectified till now.
IFB is clearly cheating consumers with its service team.
Name - Sugumar M
Customer Id- 2100974
Contact no -[protected]

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Mar 18, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2016

IFB Industries Customer Care's response Dear Narendhra,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Mar 19, 2016

IFB Industries Customer Care's response Dear Narendhra,

As discussed with you by our team we will be closing your issue as you have traveled out station. Kindly let us know once you are back in station so that we can assist you with your machine issue.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team.