[Resolved]  IFB Industries — Washing Machine Service request raised under AMC Coverage is being ignored

Technician visited on 26.7.2021 and after investigation he said drum and bearing has to be replaced and we will receive the replacement in 10 days. He also guided to raise complaint at call center. We did and received a token - [protected]. After 10 days we received a message that it is rescheduled due to customer appointment, which is fake. We tried reaching Kailash enterprises manager Manikandan. He is questioning back who gave this number and no proper response from IFB. This is the first time, we stay in Tamil Nadu and whenever we raise a request it takes weeks together for resolving. When there is no service center located locally why should they sell the product here, troubling customers. This being categorized under essential services we would like to hear back positively from the team with a resolution.