[Resolved] IFB Industries — Washing machine technical fault + poor customer service

drraodvc

from Palakollu, Andhra Pradesh

Address:

West Godavari, Andhra Pradesh, 534210

My ifb washing machine started having technical problem - leaking water from bottom of machine
Customer id - 1761922
In regards to this, contacted ifb customer care multiple times however not only my problem is solved but also received very poor customer service
First contacted ifb over phone on 11/3/16 then contacted multiple times since over phone was given other numbers to contact each time but received poor response and sometimes no response.

The issue right now is the warranty is ceasing tomorrow on 24/04/2016.
My concern is that ifb would decline to solve this problem after tomorrow

I would like my compliant to be appropriately responded immediately and solved as soon as possible

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Mar 16, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2016

IFB Industries Customer Care's response Dear Drraodvc,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

May 12, 2016

IFB Industries Customer Care's response Dear Drraodvc,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com
We assure you our best services.

Regards