[Resolved] IFB Industries — Washing machine - under amc

gupta50

from Bengaluru, Karnataka

Address:	560103
Website:	www.ifbglobal.com

We have been struggling again to get our machine repaired. Ticket no. Is [protected]. Have called customer helpdesk multiple times. Engineer who came to review the machine gave his cell number as [protected]. The phone numbers of engineers and service in-charge (The number was given by the helpdesk team only. They do not know that number is out of service) are not responding. We have a pile of dirty clothes. Ifb has such a pathetic service team, it seems that this team will cause the down turn of the company.

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Mar 25, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2016

IFB Industries Customer Care's response Dear Gupta,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jun 14, 2016

IFB Industries Customer Care's response Dear Gupta,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com
We assure you our best services.

Regards

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Comments

gupta50

from Bengaluru, Karnataka

Only 'patch' or temporary work was done. We were asked to put only half the load. Why? Machine had been making too much noise, even with half load. We got a call from Gao office, and we gave this feedback o[censored]nsatisfactory repair to them also. Today, it stopped working. We can hear the motor moving, but the drum does not move.

I called and sent SMS messages to Bangalore/Karnataka In-charge today. But no one has contacted us as yet. One of the engineers who visited us sometime back had told us that the mechanism to rotate the drum needed change. But as I mentioned earlier, some patch work was done to start the machine working. This is not acceptable. This is delinquent service. Please correct this tomorrow.

I am also attaching the image of how shabbily the machine was closed after repair. It is in fact not closed properly and is now prone to damage.

gupta50

from Bengaluru, Karnataka

Update is that engineer came on Saturday and checked. And confirmed that the motor and the belt need replacement. He promised to come back with same on Monday or latest by Tuesday. I tried contacting the same engineer yesterday i.e. Monday and there was no response. Today also is the end of Tuesday and we have not heard from anyone. We are spending money on getting our clothes washed from laundry services.