[Resolved]  IFB Industries — washing machine-unethical behaviour

Address:

Vellore, Tamil Nadu, 632406

I have entered an amc contract with ss enterprises arcot for two years for ifb washing m/c. From 03.03.2017 copy enclosed.
While putting the contract the service engineer spoken very good sugar coated words and took away the cheque for payment. After that when we rang up to his mobile somebody will attend and tell mr sakthivel is in meeting. Every day i would call the same reply. They never bothered to reply.
Finally after two months, i somehow booked a call on line for bearing noise in the machine. Vide ticket no: [protected]. After two days the same service centre called they will attend the fault.
On hearing the complaint they demanded rs 3300/= for replacing the damaged bearing in the machine towards the replacing the seal. So, this is the way a complaint can be attended without seeing the fault physically on the machine.
This is my first service call after amc come into force, so, i am not prepared to suffer like this for another two years. Kindly terminate my amc contract and return my amount immediately

Latest 10 days back service centre called & told they have attended my complaint and i have not signed the call completion form. How come they leave the customer after doing all service with out signature of customer. This another drama and try to fool the customer.
Customer complaint they themselves close and project this complaint is resolved.
I repeat i want my amc amount back.

R. Kandasami