[Resolved] IFB Industries — Washing Machine - Water Leakage worst customer service

cvharibabu

Address:

560010

I registered a complaint with IFB on 15th Feb with ticket number [protected]. they said engineer will come within 24 hours. I got a call today 16th Feb at 11.30am from engineer and he will be at home by 1.30pm. i put half day leave and came home. No engineer turned up. I called twice and they promised me the engineer will be at home in next 10 minutes. As of now 8.20pm no one has turned up. It is waste of time for me. IFB is playing with their customers and not committed. Henceforth i will never buy and never recommend anyone to buy IFB. Very very bad service.

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Feb 17, 2017

Complaint marked as Resolved

I got a call from a technician around 11.30am in the morning (17th Feb) and will attend the problem. I checked with him whether he will really come as i have to apply leave and come. Then he told me he will come after 1 hour. He came as promised and repaired the machine. meanwhile today after these complaints, i get follow-up calls from IFB Gujarat and Bangalore to check whether technician has come and resolved the issue. Thanks to consumercomplaints.in for forwarding the issue IFB and resolving my issue.

IFB Industries customer support has been notified about the posted complaint.

Feb 12, 2017

[email protected]'s response do same

Verified Support

Feb 17, 2017

IFB Industries Customer Care's response Dear Cvharibabu

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

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Comments

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from Auroville, Tamil Nadu

Respected sir, we brought IFB Washing maching last one year2016. But it is not properly working.
1)not drying,
2)the switch button not rotating properly it is strucking.
3)current shocking when cloth taking out.