[Resolved] IFB Industries — Worst service and care

afshanasharmeen

from Chennai, Tamil Nadu

Address:	600086
Website:	ifb

Our front loading washing machine is Senator 6kg ( Serial no 1835 ) . It is under AMC valid from 20 may 2016 to 19 may 2017.

Our machine stopped working and we made a complaint on 18 oct 2016. Our IFB complaint no is [protected].

Technicians said that our drum and timer needs to be replaced and they will get it done for us in a week maximum. But till date ( 5 nov 2016 ) nothing has been done. Inspite of repeated calling they just keep saying that they will do it 2 days .. And now after 3 weeks, they say that the drum is not available Each one in the company give us a different status. All they do is transfer calls from one person to the other. This is the worst service we have ever faced.
I request you to kindly look into this matter and do the needful.

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Dec 15, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

IFB Industries Customer Care's response Dear Afshanasharmeen

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Nov 11, 2016

IFB Industries Customer Care's response Dear Afshanasharmeen

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

periyar selvam

from Chennai, Tamil Nadu

We had a mother board problem in IFB washing machine. We paid rs.5800 to koothapakkam branch, cuddalore before 50 days. no action taken yet. he is not answering our phone call also. why do you charge in advance before doing the work. it looks strange.

IFB Industries Customer Care's response, Nov 9, 2016

Verified Support

Dear Periyar

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.

IFB Team