[Resolved]  IFB — Its almost 1 month. my washing machine is not fixed. service person not showing up (sree vijayalakshmi enterprises, bangalore)

Address:Bangalore, Karnataka

* pathetic service *hello, my Customer id is 699920. I have been using ifb senorita plus since last 10 years. I have registered a complaint 3 weeks before (Complaint Number:[protected]. This was assigned to vijayalakshmi service and to a Technician called nandakumar. He visited and he advised to take amc. He Fixed in a minute and said "all done. It will run". He left immediately And made me to sign the papers. I took amc too. Right after he left, my Washing machine stopped working. When i called him back, he said he will Come and address it in evening. This conversation went for 1 week. He Came, changed the part and went. Finally, the ticket got closed without Addressing the complaint. I opened another complaint[protected] to Address it. This got assigned to same service centre (Vijayalakshmi Enterprises). Unfortunately, i have shifted my home to different place With in bangalore. Now the ticket is in pending state and no body comes To fix my washing machine. Is this a professional way to do it? I'm Totally frustrated with viajayalakshmi enterprises in particular Nandakumar. He doesn't know how to fix and he is Claiming himself a technician and he never responds to the call.
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Mar 15, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Mar 28, 2015
IFB Industries Customer Care's response
Dear Karthick,

We are sorry for the delay occurred.Your issue has been taken to the concerned department, we will revert you soon.

IFB Team.
Verified Support
Mar 30, 2015
IFB Industries Customer Care's response
Dear Karthick,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.
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