[Resolved]  IFB — Microwave not working

we bought IFb microwave around 20 days back... we observed during convention a lot of smoke comes out of the device.. we called them and asked for support bt we have not get any support from them till now. they dont have ettiquetts to behave with customer

:following r the details
Model No 25SC3
serial No:[protected]
Purchase Date :8 June 2014
ID 10667076
Complaint No 13198526 on 20 june
13195526 on 22 june
13271354
folowing are the members we tried to interact
Anuj Malviya [protected]
Anu Gupta [protected]
javinder [protected]

Microwave code-20BC3
S 01075
Bill no. 4372
Dated-2/1/2014
dealer name-National Enterprises, Court Road, Saharanpur, 247001, U.P
Bill to -Mr. Anuj Garg, (Tent Wale), Old Kalsia Road, Near J.V Jain Inter College.Saharanpur.
Mobile No. [protected], [protected]

Microwave code-20BC3
S 01075
Bill no. 4372
Dated-2/1/2014
dealer name-National Enterprises, Court Road, Saharanpur, 247001, U.P
Bill to -Mr. Anuj Garg, (Tent Wale), Old Kalsia Road, Near J.V Jain Inter College.Saharanpur.
Mobile No. [protected], [protected]

Hi IFB Team,

If you have courtesy to respect genuine customers who suffer getting a defective product, kindly consider this issue as a highest level of escalation from my end and do the needful.

Have purchased your brand Microwave Oven in IFB Point, trusting your brand's quality.It worked properly for a week from the date of purchase and it stopped working.I raised a complaint and technician came after a week, said the magnetron has gone bad, got a new magnetron after waiting for another week and when he tried fitting it, flames came up from circuit board. He said that, the entire unit has gone bad and will replace it in 3 days. Was waiting for it with continuous followups for 40-45 days(around 30-35 calls were made to the service guys in this waiting period for followups from my end to get it replaced) and finally got a new microwave.

Was astonished to see a shorter leg rest out of four which made the device to stand in a slanted position. Thought of adjusting and accepting the defect and placed a perfect balance for it and started using. Again, it worked fine for a week and it has started showing up problems. While the magnetron/machine runs, if I open the door, its not getting stopped and also, the light at times is not getting turned on when I open the door. I am totally lost with this microwave oven and am completely not satisfied in it at all.

If you can understand a customer's point of view, kindly arrange for a product exchange where I can go for some other product of yours rather than to get Microwave Oven.
Kindly help me out with this issue so that, I can get a better product of yours rather than a microwave oven which proves to be defective.

Have made many complaints earlier and one of the complaint numbers is 12019780.

This mail was sent to your customer complaint mail id [protected]@ifbglobal.com on 19th January 2015. Got a response that it will be addressed immediately but, till date, I have not got any response.


Expecting a quick and fruitful response from you.