[Resolved]  IFB — Microwave Oven

Address:Ernakulam, Kerala

Invoice No: 97141592 Invoice Date: 08/02/2014 Store: Lulu Connect, Lulu Mall, Edapally Kochi-682024 Tel: 2727757 I have purchased a Microwave Oven *IFB MWO D-GRILL CONV 25DGSC1", invoice no and date mentioned above. At the time of installation and demo the product is working fine. But after a week the product is started sounding. I have made complaint directly to IFB and their service representative from Home Tech Serviced, Purumbavoor checked and found complaint in the Transformer. After one week they taken the product to their service centre and repaired it and returned. The time taken is 15 days. At the time of demo after the service the we have notice the problem, not solved, I have made complaint to IFB again and also to Customer Care of LULU Connect. It is already one week gone and we are waiting for the service executive to replace the transformer. The Product cost is Rs, 13, 000/- It very bad service from IFB as per our experience. As it is a new product and it is a big issue, IFB can replace the complaint product with new product.
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Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Apr 15, 2014
IFB Industries Customer Care's response
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Verified Support
Apr 21, 2014
IFB Industries Customer Care's response
Dear Mr. Anil Sharma,


We regret the inconvenience caused to you.


We have escalated your concern and will attend to it immediately.


Assuring you our best services.


IFB Team
Verified Support
Apr 22, 2014
IFB Industries Customer Care's response
Dear Mr. Anil Sharma,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com .

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments 

Comments

Dear Sir/Madam

We purchase a microwave oven on dt 03-Nov-2013 company name IFB now we think we make a big mistake to purchase a microwave of this company we have register complaint on dt 05-Apr-2014 vide ticket no. 12706096 after that this company engineer is came our house without tools on dt 10-Apr-2014 & said i will come with tools tomorrow but till date nobody came. We calls so many time on customer care no but till time they gave us no response.

Thanks & Regards

Anil Sharma
[protected]
I had purchased IFB microwave oven on Oct 2013.
It worked well for the first 3 months. After that, each time it switch on the oven, there is load shedding and the power goes off. It doesn't work.
I already had a free service done. But the problem persists.
I need a new oven or a refund.?
i have launched a complaint of my microwave on 6th jan 2015 on the toll free number but till today no technician has contacted me. i have reminded the customer care where i was told to contact the service centre. i have been tiven trying the numbers given to me but of no avail as all the numbers are not at all reachable. dont know how to forward the complaint,
. looks i made a mistake in purchasing a ifb product.
very poor service provided by ifb service centre. no care is taken for the follow up of the complaints.
i purchased a microwave oven of ifb on 22nd december 2014 and it started making noise when in use. i launched a complaint on 6th january 2015 but even after 2days not a single person from the service centre has contacted me.continously i have been reminding the customer care centre but they told me to contact the service centre numbers. the numbers given to me are not reachable, which is causing lot of problems as i am not able to use the microwave. it is really a harrasment for the customers for such negligence. i think i made a very big mistake by purchasing ifb product.
very poor service and harrasment for the customers. no one should purchase ifb products.
Hi Team, '

This is pertaining to my IFB micro wave oven, i have registered complaint pertaining to my IFB micro wave oven but no technician is turning up to attend the same because AMC got expired. The statement is if you buy AMC we shall come & repair.

During AMC coverage none of the technician came for service at the end of AMC they are calling for RENEWAL. I also have a washing machine which is under warrany but no body is turning for service.

Regards
Jyothi
complaint made two times during past three months for microwave oven, but still not repaired. mob no [protected], [protected].
Ifb microwave 25bc3 000078, bill no 271 purchased on 11/05/2014 from RR Enterprises, girish commercial complex, abu lane meerut.
Talked a no of times on various numbers of IFB but no response, phn nos. [protected], [protected], and IFB customer care.

Please help as no one is ready to take the responsibility to get it repaired on part of IFB care as our guarantee is going to lapse within a month.

My Current Address (Oven) : d10 pallavpuram, phase1 modipuram meerut 250110
Sir,
Sub: Micro wave oven complaint-reg
Ref:IFB 20PG3S
The microwave oven was purchased on 08.01.2013. The oven has started rusting ever since and now it has reached a horrible condition. A complaint letter was sent by registered post to Ammini traders, Thripunithura, Kochi from where we purchased the product on 18.04.2015. The customer executives had come here took photos of the product and promised that they will be back and replace the product or the rusted part free of cost. However days and months have passed and no one has approached us till date and even though we have tried several times to contact the shop there has been no response,
My microwave oven is not working due to its touch penal problem.

IFB — leakage at bottom valveof IFB washing machine

I am given complient no.15238274 and id. 3287631 on1-4 -15 last 24 hours no body can answer me Not solve my problem this day also 7-4-15

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