[Resolved]  IFB — Microwave oven model 20bc3

Hi My name is Aswathy, from Kaduthuruthy. I called customer care service to talk about the problem related to microwave oven. I think now it is more than a month. One guy who came to repair it and he told that he need to replace one part and unfortunately there was no stock. Now its nearly 2 weeks they still saying that they don't have the stock. from my experience am saying such a poor service, if I would have known this before about this sure I won't buy this. For the attention of IFB SERVICES if you are not going to resolve this problem, I will file a case. I need a refund or repair it at the earliest. I already recorded the conversation with customer services so I have the proof.
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Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2015
IFB Industries Customer Care's response
Dear Aswathy

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments 

Comments

Hi
I send an email to customer service. Now also I called the customer service they told me in the computer it is showing that our case is closed. Without repairing the oven how can you close the conplaint. Please try to appointment staff who can take responsibility. Still am saying am not satisfied with you service. If you can't solve the issues it is better to close the customer service, just wastage of our time
Thanks for resolving my problem

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