IFB — Misbehaviour of staff

Address:

Agra, Uttar Pradesh

Sir,


This is regarding my IFB machine(model Senator, front loading) of 6 kg brought in December, 2009.


About 3 weeks ago when my machine was not working properly I complained it to the Agra Service Center named Charika Enterprises. On visiting of service man Mr. Vishnu, he told its tub is not working which has to be replaced at our workshop. So I send my machine to Charika Entp.


When I talked to the person in center having number [protected] he told me that my machine also requires welding including tub change. After repairing the machine he said that he has scrutinized all its functions and it is now working perfectly and send the machine back. He has charged Rs 2540 for tub and Rs 338 as service charge.


Now when I checked the machine after putting the clothes I found that when its program comes to the long spin it made a very very loud noise like "kat kat kat kat."(seems as some plastic comes in between a fan)At once I switch off the machine. Also the cover at its back was found broken.


When I complained it on the same number given above he is now telling me that its problem of drum which has to be replaced and costs Rs 2500.
Earlier when machine was at my home there was only problem of tub but after going to workshop other problems also appears.


Also when I asked the person to return the damaged tub back( just to acknowlege of the part which has been replaced) he get annoyed and talked in a very misbehaving manner and refused to accept my complain saying that I can repair my machine from anywhere else.


This is something very disappointing when I rely on and recommend IFB the most.
Also this misbehaviour and unnecessary charging of prices loses my trust in IFB brand.


I would request you to kindly look into the matter and resolve it.


Thank you,
Mini Agarwal
([protected])
Email Id- [protected]@gmail.com