[Resolved]  IFB — My washing got repaired called customer care 5time and waiting for more that a month by till now my problem was resolved

Address:

66013001

I have purchased a new ifb washing machine under the name keasavan ph.no:[protected] model no: Eva aqua sx 6kg 800rpm on July 2015, with in 10days it got repaired i have called ifb customer care and registered a complained about this they said their technician will will visit my place within 2working days but he came after 5days and said the problem have occurred due to rat bite on mother board and this will not cover under free service i have to pay for it, i have agreed for that and he said the cost will be around 4k and he provided a contact number and said he is going on leave for 10days and he asked me to contact his colleagues for further, as he said i have contacted him he visited my place and said he will fix the issue but he said he is not from IFB he is a local mechanic and not to disclose any information to ifb regarding this, but i dint agree it because i don't want to waste my warranty period, i have again called an IFB customer care and explained this they said they will escalate this to higher level and they have registered another complaint as they said this time an different technician came but he did the same as a previous technician, he also provided the same thirty party dealer number asked to contact him if machine needs to be repaired soon, again i have called the customer care and said this as usual they said they will make a note of this and send to higher level and again they have logged my complaint as new one but no one have attended my complaint in spite of calling customer care for more that 5 times, even i have contacted the dealer thrice ever time he says that technical will attend my problem but its almost 2month no one came till now, i am waiting for some one to get this fixed, i have spend 27k for a washing machine and hardly used it for five times, now i am washing clothes with my hand, i dint a big blender by choosing the brand IFB worst customer service but in my machine they have printed spare parts support for 10years