[Resolved] IFB — neptune dishwasher

ssrilatha

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

My dishwasher is having problem. It is on an extended warranty product about 3 year old. Service people came on 30th August 2014 from Sri Sai Home Care Teynampet for asking for maintenance service and ran the machine with Descal. Halfway through that The engineer claimed there was smoke and asked us to log a service call. We had lodged the service call on toll free number. Two people came and then said they do not have a particular spanner and said they will come the next day. Two days later they came and said one board is gone. They will come with the spare. they are yet to come. we are regularly calling the agency every day and nothing is happening. So for the last 7 weeks we are waiting. The pity is a running machine has been reduced to this state. Please have it attended immediately. S Srilatha Chennai [protected] [protected]@yahoo.com

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Mar 27, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2014

IFB Industries Customer Care's response Dear Srilatha,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 25, 2014

IFB Industries Customer Care's response Dear Srilatha,

We tried to establish contact with you but unfortunately we could not get through. Meanwhile, we hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future.

For any assistance related to our Products & Services please call us on [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team