[Resolved] IFB — No proper response

rajoo1323

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu

Sir Over the past two months IFB 6 kg digital washing machine which is under AMC has undergone many breakdowns. Each time it is set right we are able to use it only for a max of 1 or 2 washes only. The technician has informed about a week back that he is expecting the spares to arrive after a fortnight. when i rang up the customer cell Mr.Ganesh on 18.9.14, informed that if the spares are not available before 20th, he would arrange for a replacement / spare machine to be placed in our house immediately. Till date no replacement has arrived and the laundry is piling up. This has caused mental agony and discord in our daily routine. I rue the day I purchased this product (IFB) and also spent about Rs 2300 for AMC. Bagyalakshmi Rajaraman [protected]

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Apr 2, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2014

IFB Industries Customer Care's response Dear Bagyalakshmi,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team