[Resolved]  IFB — No satisfaction on costumer service

Address:

Kollam, Kerala

I bought a IFB microwave oven model no: 20PG3S four years back, but was used only one month. now the microwave PCB-Touch Panel is not working, i have registered a complaint i the costumer care ([protected]), Two technicians Mr jijo and one more person came from the IFB service center (parackal arcade, govindamangalam road pulamon, kttarakara - 691531. ph:[protected], mob : [protected]) they informed me that "there is no repair and only replace " for replacing this touch pad it will cost me about INR 1000/-, so i decided not to replace the touch pad but to repair it. the technicians could not repair it and they asked me to repair in some local shop. they charged me INR 243 as there service charge without even repairing it. is the IFB rule is to replace rather than repairing it?, the other companies will first repair it if the problem is not solved they will replace it and then charge the service amount. i have attached the invoice of the service charge along with this complaint, if i have to repair in some local shop why should the IFB open a costumer service center? for registering this complaint they have charged me INR 243. this was simply a waste of money for me.. if the IFB can not resolve my issue and break the trust, me, my relative and my friends will never buy the IFB appliances here after looking forward for your replay. Khalid kunju email: khalidkunju.[protected]@gmail.com