[Resolved]  IFB — No service under AMC

Address:

New Delhi, Delhi

Hi! I have registered my complaint regarding my IFB washing machine on 21st october 2014, complaint no.14072815. From last 26 days they have not been able to rectify the problem. my machine is under AMC . After repeated calls to customer care and their local service centre i finally got a response on 5th nov2014 i.e after 15 days that my complaint has been closed without the machine been functioning. After confronting the supervisor of customer care the response i got was that a fresh complaint needs to be lodged attaching previous complaint. Another complaint was lodged on 5th nov2014 complaint no. 14199746. Again after repeated calls to customer care, area branch manager, local service team a technician came with repaired motor to be fixed in the machine which i refused . Why should the machine be fixed with a repaired motor wherein nowhere in the amc contract it is quoted that under amc machine would be fixed with repaired parts? When asked as to how do they intend to compensate me for days that my machine is not functioning and the laundry bills that i am paying the response i got was that they would increase my amc period by 10 days. It has been 27days and my machine is still not functional. My question to Ifb is how much more time would they take to repair the machine and is this the compensation that you offer to your consumers for harrassment for last 27 days and still counting. I expect a reply from someone who has the authority to tackle local service people.