[Resolved]  IFB — Non attending complaint of the undersigened's washing machine-ElenaDx5.5-Reg.

Address:

Gondia, Maharashtra

Sir I, Dipak.S.Singatkar, serving with Jawahar Navodaya Vidyalaya Navegaon Bandh, Gondia having CUSTOMER I/D No. 3133759 begs to make representation as under, 1. I have purchased the Washing Machine directly from Nagpur head office dated 24th November 2011 vide Modal No. ELENA DX 5.5 KG.vide serial no. 0193291 having the warranty period of 5 years. The washing machine was delivered at Jawahar Navodaya Vidyalaya, Shegaon;Distt:-Buldana(Pin-444203). Thereaffter I have been transferred at Jawahar Navodaya Vidyalaya Navegaon Bandh, Gondia (Pin-441702) in the month of August -2014. However, it was found that the Machine is slightly leaking at the bottom.Thereafter, I have lodged the complaint on 09/09/2014 vide ticket no.13754039 and waited for service call. Thereafter, the same complaint was requested to be entertained for thrice. But no avail was done.Thereafter, waiting some days the complaint was brought to the knowledge to the Regional Manager Nagpur, Shri Ajay Sachdev on his mobile (no.[protected]) and requested him to do the needful.He was requested thrice. But still after a fortnight the complaint was persuaded and he was requested to help in this matter.But still there was nothing happened. 2. Thereafter, again another complaint about the same problem was lodged on dated 07/01/2015 vide ticket no. 14648413.and was again requested to the customer care by providing the previous complaint's feedback and requested to solve the problem at the earliest.But till dated it is pending.The matter was brought to the knowledge to Shri Prashant from Amravati, through whom the Washing Machine was purchased. Sir I'm deeply regretted about service matter. And I'm requesting you to take the matter in your account as early as possible and help me. Thanking you, Yours faithfully, Shri. Dipak S.Singatkar