[Resolved]  IFB — Non Response on AMC Complaint IFB

Address:

Bangalore, Karnataka

Sir, I have IFB Washing Machine and am having AMC for the same. Lodged complaint on 23 Mar 2015 . it is 25 days till now not attended to.Token Number 15178439 . Today when I check up with IFB toll free number for progress, i have been informed that the complaint is in cancelled status and given me fresh token number 15943303. How is the complaint cancelled without attending to the fault. Request Expedite repair action from IFB. Regards Gp Capt R Fayaz Ahamed (Retd) III Floor, Bilqees Mansion, No.6, 2 nd Cross, Rahamath Nagar, RT Nagar Post, Bangalore - 560 032, INDIA Mob:0091 [protected], 0091 [protected] Previously i have send email to [protected]@ifbglobal.com on 26 Mar 2015 and the same had been responded by as follows on 27 Mar 2015:- Dear Sir, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards, Kalpana Thapa IFB Customer Service. My email on 26 Mar 2015 is as follows:- Dear Sir Ma'am My permanent Customer ID is 83192 AMC Serial number is 27209 dated 18 03 2015 I had lodged complaint 15178439 on 23 03 2015. Till date no response from your representatives. I had approached Mr. Rajkumar, Bangalore area supervisor at [protected] and Mr. Sendil, Technician at [protected]. No response till now. Request expedite action from your side to repair my IFB washing machine under warranty at the earliest. I also request you to kindly look into the malpractices your people are involved while offering service to customers. For instance, as per my earlier complaint, Mr. Sendil attended for repair of my IFB Washing machine on payment basis on 18 03 2015, and the price informed for repair was Rs.5000/-. After repair was asked to pay additional Rs. 1000/- for giving me AMC for one year. In total I have paid Rs. 6000/- to Mr. Sendil the Technician on 18 03 2015 for repairing and AMC but the bill given to me was only for the AMC. Bill for rest of the amount i.e. Rs. 6000 - Rs.2247 = Rs 3753/- was not given. In addition He took Rs. 320 as cost of two Descale packets he had used for cleaning while in reality he had not used even on descale packet. Having paid Rs. 6000/- i am left with the washing machine unserviceable for the last 06 days while i have lodged complaint on 23 mar 2015. Request expedite action from your side to repair my IFB washing machine under warranty at the earliest. Also please take action against your defaulter representatives who are spoiling the brand name of IFB while harassing the customer. Regards, Gp Capt R Fayaz Ahamed (Retd) III Floor, Bilqees Mansion, No.6, 2 nd Cross, Rahamath Nagar, RT Nagar Post, Bangalore - 560 032, INDIA Mob:0091 [protected], 0091 [protected]