[Resolved]  IFB — Not attended the service even after repeated complaints -

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Chennai, Tamil Nadu

Pl go through the mails which would give you the full details [protected] Forwarded message[protected] From: Deepa Srinivasan <[protected]@gmail.com> Date: Wed, Jun 18, 2014 at 2:34 PM Subject: Re: Re: Re: To: [protected]@ifbglobal.com Dear Sir, Hope you would be taking years to solve this issue since your team even bothered to enquire about this issue. Hope i have wasted my money and time to write mails to you as well as taking AMC with IFB. Let me know whether IFB would take action or not? regards Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Tue, Jun 17, 2014 at 11:58 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Pl let me know when it will get attended On Tue, Jun 17, 2014 at 11:09 AM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Tue, Jun 17, 2014 at 11:58 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Pl let me know when it will get attended On Tue, Jun 17, 2014 at 11:09 AM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl let me know the Service Manager contact details to take up the matter. I need the details not any regret mails from your side. Hope enough time is passed since i booked the complaint on 28/5/2014 refernce complaint number 11450318. How long IFB will take to resolve the issue, Deepa [protected]@ifbglobal.comJun 13 (3 days ago) to me Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] On Fri, Jun 13, 2014 at 2:56 PM, <[protected]@ifbglobal.com> wrote: Dear Sir, We regret the inconvenience caused to you. We have escalated the issue to our branch to have it attended. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ Pl give the details of next level escalation to take up the matter. Why are you cheating the customers by not doing the service for which you get AMCs. How long you would be taking even to reply a mail. Regards On Thu, Jun 12, 2014 at 9:32 AM, Deepa Srinivasan <[protected]@gmail.com> wrote: Reminder 2 No response from IFB even after a week, Pl let me know the escalation matrix details if you have anything else let me know whether this problem would be attended to or not. 15 days have gone since i booked the complaint. On Fri, Jun 6, 2014 at 5:22 PM, <[protected]@ifbglobal.com> wrote: Dear Ms.Deepa Srinivasan, We regret the inconvenience caused to you. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Precy Vaz IFB Customer Service ________________________________________________________________________________...⇄ Reminder 1 Pl respond since already one week since the complaint lodged with your team On Wed, Jun 4, 2014 at 12:26 PM, <[protected]@ifbglobal.com> wrote: Dear Madam, Thank you for contacting IFB Customer Service. We are looking into the matter and will revert shortly. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. Thanks & Regards Natasha Carvalho IFB Customer Service ________________________________________________________________________________...⇄ I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. if not i have no other option but to uproach only the law support. Regards Deepa Srinivasan [protected] |