[Resolved] IFB — Not attending even after repeated request for AMC

Deepa Srinivasan

Address:

Chennai, Tamil Nadu

Pl go through the glimpse of the first mail sent to IFB customer care on June 4, 2014 for which the action is yet to be taken :-- I have AMC with IFB for my washing machine and have booked a complaint on 28/5/2014 refernce complaint number 11450318. The next day one of your executive had come and said he does not have the material and bring the same on nextday for service but he did not turn up To my surprise got a SMS from your CRM team that the call has been attended and closed on 1/6/13 and if there is any disagreement asked me to send a message for any escalation. i have done the same and got the escalation no refernce E9343 from them. When i contacted your tollfree number yesterday and spoke to one Ms Sushmita and today also to Ms Palat to know the status for which they say that i have to book a new complaint since the last complaint was closed. how a call can get closed without even attending the same for the customer who has got AMC. what is the service escalation level IFB has got for redressal for their customers. Hope atlease for this email i will get a response within 24 hours. [protected][protected] -

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Mar 15, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2014

IFB Industries Customer Care's response Dear Ms. Deepa,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jun 25, 2014

IFB Industries Customer Care's response Dear Neha Agrawal Bhat,

Please share your contact details if you have concern to be addressed.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

Neha Agrawal Bhat

from Mumbai, Maharashtra

IFB is the worst washing machine company. They should be heavily penalized for doing this to the customers. If so many people are facing problems with them then there is definitely some serious problem with them.

Neha Agrawal Bhat

from Mumbai, Maharashtra

There has been no response after writing to the mentioned email address. My number is [protected]. why dont you guys do a self evaluation here. Amongst the washing machine complains on this website 70 percent are for IFB so that means something is terribly wrong with your after sales service.