[Resolved] IFB — Not attending the complaint of ifb washing machine.

T

Taranjeet Bindra

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

Customer ID 1788516, complaint ID 16038692. Machine is switching off repeatedly and water coming out from the bottom of the machine. i registered a complaint on 19th July for which a technician named Sonu visited and repaired it and also asked me to get the water filter of the machine replaced as he has detected lots of scaling inside the machine, so i agreed and paid him 1850 for it, he gave me a cash memo/bill too for the same, although now im doubtful as he really changed the filter as after 10 mins he left my residence machine stopped working and in the same condition in which it was earlier and to my shock, Sonu is not attending my calls, i have been calling him from yesterday he either switchs off his phone or dont take my calls and when i called IFB they said the complaint has been closed and resolved. Now i've registered a fresh complaint and again calling Sonu and a lady called Shakuntala from IFBs authorized service dealer, both are not attending my calls. please help mt resolve my complaint. and take the necessary action.

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Mar 15, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2015

IFB Industries Customer Care's response Dear Taranjeet,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jul 29, 2015

IFB Industries Customer Care's response Dear Taranjeet,

We tried to establish contact with you but unfortunately we could not get through. Meanwhile, we hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future.

For any assistance related to our Products & Services please call us on [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com. Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team.

Verified Support

Jul 29, 2015

IFB Industries Customer Care's response Dear Taranjeet,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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T

Taranjeet Bindra

from Noida, Uttar Pradesh

Customer ID 1788516, complaint ID 16038692. Machine is switching off repeatedly and water coming out from the bottom of the machine. i registered a complaint on 19th July for which a technician named Sonu visited and repaired it and also asked me to get the water filter of the machine replaced as he has detected lots of scaling inside the machine, so i agreed and paid him 1850 for it, he gave me a cash memo/bill too for the same, although now im doubtful as he really changed the filter as after 10 mins he left my residence machine stopped working and in the same condition in which it was earlier and to my shock, Sonu is not attending my calls, i have been calling him from yesterday he either switchs off his phone or dont take my calls and when i called IFB they said the complaint has been closed and resolved. Now i've registered a fresh complaint and again calling Sonu and a lady called Shakuntala from IFBs authorized service dealer, both are not attending my calls. please help mt resolve my complaint. and take the necessary action.

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