[Resolved]  IFB — Poor customer support

Address:

Bangalore, Karnataka

My name is Hari and I am residing at Murugeshpalya Airforce Camp, Wind Tunnel Road, Bangalore. I am using IFB Microwave oven (Model-20SC2). This oven is unserviceable till last three months. I have lodged complaint in IFB head office and one of the local representative has came to attend the complaint and he compelled me to join in Annual Maintenance Contact (AMC) and I had joined in AMC. My AMC No. is 12299. After one month I again lodged the complaint. Another person has came and told me that the Magnetron and the front panel needs to be replaced and he noted the model aof the magnetron and told that within two to three days both the items will be replaced. But no Messages has came from your side. After four days I had called that representative and he inform me that the magnetron is not available in stock. I had wait for two weeks. In between I had tried to contact IFB local representatives. But they are not even attend my call. After two weeks I had again lodged one complaint on 05 Apr 14. On that day itself one Mr Muniraj has ring me and told me that my magnetron is ready and I asked about the panel. But he has inform me that I will check the availability of panel stock and confirm. Next day 06 Apr 14 Muniraj has ring me and told that Panel is not available. I told him to replace the magnetron that time he replied that magnetron is not suitable for your model. My problem is not yet solved neither a customer representative has came to attend my complaint. Again and again I had approached the IFB customer care at Pathankot. But they have given several mobile numbers of their senior head at Bangalore(Mr Ragul and Mr Anjan) Mr Anjan has promised me that my oven become serviceable at the end of last Thursday ie. 10/04/14. But, my problem is not yet solved neither a customer representative has came to attend my complaint.