| Address: | Mathura, Uttar Pradesh |
I posted a service requirement from to IFB and was given a ticket no. 13829005
The technician from Service Centre (at Mathura, UP) came and suggested a BELT needs to be changed. However, he replaced the old belt with a belt which appeared to be an OLD & USED one. When the technician was asked to show the package (it is expected that a spare part will come in sealed packet which will be opened in customers presence), the technician could not show any packet. He insisted that IFB spare parts do not come in packaged condition.
I was flummoxed by the given explanation and tried to give an e-mail to customer care. However, my mail got rejected due to " insufficient space" at receiving host server.
It needed to be mentioned that the washing machine had given flawless duty between[protected]. In 2013, there was some problem with the machine. The machine was taken to local IFB service centre by their technician and the DRUM was replaced. Since then, the sound of machine became abnormal. From this date, the machine needed repair two more times. I need clarification from the IFB representative and a performance appraisal of local Service Center at Mathura UP, as I Feel that I am being taken for a ride by service centre people. Was this information helpful? | 
The IFB Service man has taken the Machine to their workshop. Thanks for the escalation on your part.
However, now they are asking for some repair - worth Rupees 4000'-. I don't understand the OPERATING PHILOSOPHY of IFB group.
Earlier, they had replaced the washing drum and said everything is okay. All parts are okay. Then, within 2 two months, the electrical circuit gave away and needed to be replaced with Rs. 2000/- approx. Then after few months, the limiting switch for water intake needed replacement. That cost me Rs. 880/-. Then came the Belt repair, which to my understanding was replaced with a old piece. Now they are asking for Rs. 4000/- worth repair.
My question is - Don't they check the machine properly ? Then how come problem starts coming after the local repairman checks it ? Do they replace good parts with used part - so that they can get the servicing jobs frequently ?
I will need detailed reply from your side with some counselling to local service groups. The cost of repairs is getting much more then the original cost. AND yes, with such quality of service, I won't be able to recommend IFB Machine to anybody at Mathura.