[Resolved] IFB — Replacement Washing Machine not received

ccrao1963

from Rajahmundry, Andhra Pradesh

Address:

East Godavari, Andhra Pradesh

I have purchased one-Aqua Senator-8-kgs washing machine from Sarita Electronics-Kakinada on the 2nd.april-2014.On 8.4.14-your technician has come to instal the machine at my residence and it was not working, for which he informed that the unit is defective and a replacement(new)-piece will be given to us in 2 to 3 working days.I am daily contacting your managers- Mr.Bharat-[protected] and your Mr.Ramakrishna-[protected], for which they are assuring daily that the new piece will be delivered shortly, but of no avail as till now-16.4.14-11:30-hrs, I have not received this.I have also spoken to your customer care and they registered the complaint today(16.4.14)-at-11:15-hrs-#12779433 and they too are assuring that in 24-hrs, the problem will be solved.Please give me the corect picture and revert back to me. Best Regards, Clifford C.Rao Flat-306-G-Block, Jewel Meadows, Sarpavaram, Near Subha Nikethan School, Kakinada-533005 Phone-[protected]

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Mar 21, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2014

IFB Industries Customer Care's response Dear Mr. Rao,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Apr 17, 2014

IFB Industries Customer Care's response Dear Mr. Rao,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com . Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team.