[Resolved]  IFB — Return of IFB Washing machine due to worst/irresponsible service - [protected]

Address:

600042

Return of IFB Washing machine due to worst/irresponsible service - [protected] IFB Washing machine was making different noise and we raised a complain on 20th Oct with complaint no [protected]. Issue is not rectified till now and no proper response or action taken. We followed up with customer care number as well as the service center number, but no proper response. First service person came and told bearing issue and senior person will come and attend. Next senior person came after a week and told it is not bearing issue and related to motor and other parts. He said he will come back. After 2 days a person came with a motor to replace but it made more worst noise than our current machine. He left the machine open and said he will come back with senior person. Machine is left open for past 4 days and no returned or not even called. Can someone from IFB come and take back the machine itself if they are not able to fix the problem? I want to return this machine and don't want to beg behind service engineers and customer care for months together to resolve the issue. Can someone take immediate action for return asap. Also we have to take leave on all 3 working days and till now no action taken. When we checked customer care now, they said the complaint is closed and new one is opened on 28th Oct - [protected]. We got this Senorita Aqua IFB washing machine on last Jan 2015.