[Resolved]  IFB — Service centre Fraud - reg

Address:

Karimnagar, Andhra Pradesh

Sir, I am V. RamaKrishna, I have IFB Top Loading Washing Machine AW60-8061. It has some problem so i booked a service request on 7th March 2015 with ticket no: 15066464. I live in Karimnagar Town, Telangana, 505001. My Machine is under AMC till Nov-2015. On 9th March 2015 Service person came on inspected the machine and told that CLUTCH ASSEMBLY IS DAMAGED, and need replacement. He said it takes 4 days to get the product and he went off. Since then we didn't get any communication from service center, so i made a call to the service center (i.e. on 23rd March 2015), then he said "We called your alternate number and with your saying only we closed your service request". But we did not received any call from service center on any number. They are simply making us fools by saying that by our words they closed the request. How they will close the request with out my concern or without rectifying my problem. I have full evidence of what was happened on daywise. If i ask them to show the evidence of calling me they are not in a position to show any evidence. I am very much frustrated with the Service Center people at Karimnagar. Kindly attempt my problem and show the solutions as soon as possible. My details: V. Ramakrishna, HNO: 9-5-60/1, Saptagiri Colony, Karimnagar, Telangana-505001 Email: vemula.[protected]@yahoo.com Mobile: [protected]