[Resolved]  Ifb Service - Elite Enterprises — Did not fix the issue and phone numbers are going unreachable

Address:

Chennai, Tamil Nadu

Hi, I am owning a IFB Senorita washing machine 6 years old, machine was running perfectly till 6 months before, i machine started giving some issues, and suddenly stopped working in the month of May 2015, in the month of April 2015, i signed for 2 years AMC, people were running madly behind me to get that payment. during the compalint the guy didnt come on time, he came after two days and behaved wrongly with the ladies at home, they took the drum to somewhere. After they fixed in May 2015, the drum was completely broken within a month, we didnt call the customer care till I return to home. Now last week Sunday I made the request, till tuesday no one came and by Firday the replaced the drum and housing. it was not fully fixed, i was keep on calling, now the technician switched off the mobile phone and the Elite is not answering the phone call. Its been a worst experience with you guys for the past few months. Last week I made a request to fix the water leakage in my washing machine. It took 5 days for your representatives to fix the issue by replacing the drum and housing. The problem was not completely fixed but they said changing the TUB hose will fix the problem. Just after that I used the machine it was leaking and I called the technicial (Elite Enterprises) on Sunday to explain the issue. They said we will come and fix immediately. That time it was just water dripping. Then today morning to check the same, I was tried to wash, machine made a huge noise and water started flooding from the machine. I called the technicial once again in the morning and he said he will be there in 1 hr. Its been 6 hours, he has not coming, he is phone is switched off now, the Elite office phone no one picks the phone call. The technician phone number : [protected] Elite Phone number : [protected], [protected].