[Resolved] IFB — Ticket reference no. 15887958

jaya@56

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Complained on 01. 07. 2015 at 10. 50. 09 am but still today means 04. 07. 2015 no body technician has come, my address is 2 / 1a, sitakanta banerjee lane, kolkata : 700005, mobile no. [protected]

Model no. - washing machine 6 kg digital. Purchase from great eastern, d. O. J : 05. 11. 2007.

Nature of fault - water does not enter into the machine

Amc done and valid up to 27. 04. 2016.

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Mar 19, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2015

IFB Industries Customer Care's response Dear Jaya,

We apologize for responding so late on your issue.

We are looking into your concern, and will revert at the earliest .

IFB Team

Verified Support

Jul 20, 2015

IFB Industries Customer Care's response Dear Jaya,

We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part .

You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html

IFB Team.