[Resolved]  IFB — Un servicebality of washing machine

Address:

Warangal, Andhra Pradesh

Sub: non compliance of warrenty agreement of washing machine ifb digital 5.5 kg front loading. Dear sir, I purchased ifb washing machine from tmc hanmakonda, warangal vide invoice no wa/1112/ca-1220, dated 31/5/2011, customer ifb id is 3164967. Machine is still under warranty. Machine became unserviceable on 14 apr 2014 and we have lodged compliant vide complaint no 12768890 service engineer attended the call twice but failed to rectify the fault, and compliant was closed without resolving the fault and service engineer has advised us that the old complaint will be closed and reregister a new complaint by himself, unfortunately failed to do so. Again i registered a complaint on 27/4/2014 compliant no is 12845703, there is no response from the dealer, even after repeated request remainders. Service engineers have not attended the complaint and they have closed the complaint with our consent. This attitude of the ifb dealer of mnc company will force the customers to rethink before buying any ifb products. Again a 3rd complaint was registered on 5/5/2014. No is 12897437. Fortunately a service engineer from hyderabad had attended and attempted to rectify the fault by changing circuit board, despite of his efforts the fault was not rectified and a new circuit board was replaced after three days but in vane. Again a 4 th complaint was registered on 17/5/2014. No is 12966727. Despite of repeated failed attempts to rectify the fault of machine by service engineers we came to a conclusion that your service engineers are not competent to rectify the fault so you are requested to replace a new machine at the earliest or refund the machine cost with interest and resolve the issue. Further if no favorable action is taken at your end within fifteen days we are sorry to inform that we will be forced to take legal opinion. Thanking you in anticipation for a favorable action. Contact details ; [protected]@yahoo.co.in m no [protected]