[Resolved]  IFB — Unable to provide service even after following up more than 30 days and no one is giving proper response

Address:	Ahmedabad, Gujarat
Website:	www.ifbappliances.com/

It's regarding my microwave which is registered with "Conzeal Software Private Limited" I raised a complain on 13 Sep 2015 in IFB customer care (No :[protected] and complain number is : 16414695 and mobile associated with that complain is [protected]. Fact is it is not resolved till date 6 October 2015. During this time I almost did more than 30 calls and spoke with many people. Like: - Many call center executive, i know they are on low position so they were not able to help me and i understand that. - I talked with many senior executive over call center (Santosh, Balvendr, Satish and Durge) and these four guys were not able to fulfill their promises about fixing the microwave. Also, they were never call back me. During the my conversation with them they always promised me they will call back me but they never did. I keep following up with them but complain was not resolved and never they called me back. yes they did share two more numbers. - Mr. prashant I think he is service manager in Ahmedabad but amazing thing is he never picked up my call. I tried many a times but he haven't. - Mr Ankit, He is head of Gujarat. I tried reaching out many a times but he was really hard to get in touch because he doesn't pickup the calls. but luckily one time one senior manager scheduled conference call on 3rd October 2015. Finally and he did apologizes and promised that it will be fix on same day but it is not. I kept informing him via messages but he was not responding and even not picking my calls. Once again I got another person number from call center who helped me to connect with Ankit on Monday 5 October 2015 but once again he made me promise and was not able to resolve my complain. Now, my last demand was atleast give me contact of someone who is responsible and help me to resolve my issue. Also, for sure he is equivalent or above to Ankit role who can listen my complain. But i didn't got. So I don't know what should I do next? I want to file a case against IFB and want to fight for justice. Now, it's not about my microwave it's about justice and want to make them learn lesson so other consumers should not face this problem. Please help and provide me directions. Thanks! Santosh Ambwani +[protected] [protected]@gmail.com