[Resolved]  IFB — Unavailability of parts after warranty expired

Address:

Dehradun, Uttarakhand

I have a IFB 6kg digital front loading washing machine, The warranty has expired and my machine was not working properly. I called customer care and a technician checked the machine, he said that the main circuit board was damaged and that the part was no longer stocked by IFB. ( my machine is only approx 5 years old). He said that their is a conversion kit available that will change my machine to a different model. I agreed to the conversion. Then I received a call from the local service center and they were insisting that instead of converting the model, I should purchase a new washing machine and my old machine will be purchased /exchanged by them. I told them I only want my machine converted, but they are now no longer returning my calls. I think they are trying to only sell me a new machine instead of repairing my old one.