[Resolved]  IFB — Very bad experience

Address:

Chennai, Tamil Nadu

I am owing the ifb señorita plus washing machine from August 2007. After the guaranty period I went for AMC and iam maintains the washing machine.. So far I have replaced door, tube, door clip, pump hose, and I have paid for it.. But today I was literally harassed by your technician, inorder to go for AMC... Which I felt. Was not necessary because for 2 yrs he asked me to pay RS.3933 plus RS 1800 for sensor and RS 485 for hose... He wanted me to pay for the sensor as he said this will help to des ale the machine and filter the water... This is not part of the machine... I came to know this from my husband later. I did not accept for his advice I asked him to change the defected pipe alone... He failed in convincing me so he threatened this machine will stop working as you have to replace the mother board which will cost 2800 and so go for AMC or your machine will not work... Saying this he called his manager and told him that the customer is not going for AMC, but they will surely come back within a week's time...he also told I am not responsible if the machine does not work.. And left... Pl note I called ifb to service my machine as I was facing water leakage.. The faulty hose has to be replaced... But instead the motive of the service team is to put preasure on the customer to go for AMC...( I do not wish name the company, ) XYZ washing machine has their own service team, they do not give AMC which 5 yrs old, please look into the matter... Now my machine is not spinng to dry.. PLease send a responsible technician... I paid for the hose and service charge, Looking forward. For a speedy action mobile no. [protected]