[Resolved]  IFB Washing Machine — beware of ifb service staff

Address:

Hyderabad, Andhra Pradesh, 500081

I have a 7-year-old, ifb front load washing machine. Some 15 days back it stopped working automatically. I had to manually change the button to get it from one function to another. I registered a complaint with ifb customer care who sent in an engineer.

The engineer informed me that there was some problem in the timer of the machine and has to be changed and it would cost me inr 2100 plus 400 service charge. I agreed to get it changed but as the part was not available he said he would get it and replace in a day or two.

He did not return for another week, neither picked my calls nor called back. Finally when he picked my call and he informed that as he was on leave he has transferred my complaint to some other person and he would remind him but no one turned up. Therefore, i complained again. This time i was told that service would be provided within 48 hours but i finally got a call after76 hours and the engineer promised to come but neither came nor picked my phone. When my husband called from his number he agreed to come but told the charges to be inr 4000 for hinge and timer and inr 590 for service charge. When i asked to speak to his manager, he told will call back again. He called me after 15-20 minutes and told that the charges for the product are 2800 and service charges 350.