[Resolved]  IFB Washing Machine — Complaint Not resolved

Address:

Chennai, Tamil Nadu

we have purchased IFB washing Machine from Shah & co, chrompet, chennai 1 and half years back. For the last 3 months, water inlet was not working properly. 4 technicians from V care services attended one after the other but the problem is not yet solved. The franchise is not equipped with talented technicians. one of them is telling to use two filter in the inlet but the other guy is saying that one is enough. there is no uniformity of opinion among the technicians. the way they are handling the machine is also highly irresponsible. at the time of checking they damaged our machine cover. at last they found out that the volve is to be replaced & it will take 1 week to replace it. such a big company having branches all over the world but there is no stock of volve. I understand one thing that during the warranty period, they are not ready to replace the damaged spare. even if its possible, it will be made after too much of delay. we are totally disappointed with the IFB customer care. I hereby recommend that those who are reviewing this complaint, please don't go for IFB.