[Resolved]  IFB — Washing Machine delivering shock

Address:	New Delhi, Delhi
Website:	www.ifbappliances.com/get-in-touch.html

I have purchased a fully automatic IFB washing machine around 6 months back. Since installation it is delivering electric shocks. This was brought to the notice of the technician at the time of installation itself but he ignored it as a minor matter and asked us to get the wiring checked. After a thorough examination of the house wiring the conclusion pointed to a snag in the machine itself. -We contacted the center @ [protected] and lodged several complaints (last complaint number :[protected]. - The last person who visited (Mr. Sunil, Phone number [protected]) assured us that machine will be replaced within 2 weeks. Well, even 2 weeks are over now !! -In the last week we have contacted @ [protected] twice. Not only they are rude and give false deadlines, they refused to hear us today on the pretext of today being a Sunday !! -Today I have contacted customer care again @ [protected] and I was told that the last complaint was unilaterally cancelled by the center, the reason being mentioned that no one was there at home. Nothing can be far from the truth (Mr Sunil visited the home and we even has his phone number !!). This is a highly unprofessional behavior !! - Today a new complaint ID has been given to me 16529251 and I hope that this will not be cancelled /closed down without a resolution !! Please replace the machine at the earliest, it has been twice verified in a period spanning 6 months !! Multiple calls have been made and still it has not been replaced.It has been a torturous experience.