IFB Washing Machine — Servicing not being done after charging Rs.8000 towards AMC & spare parts

Address:

Bangalore, Karnataka

My IFB 5 kg Digital Washing Machine is out of order since 17th March 2015 with complaint no.15124057.The service person by the name Mr.Prashant Gouda inspected the Machine asked me to take AMC (Rs.4494 Receipt no.20479).He also charged me for spare parts amounting to Rs.3570.Despite these, The Machine still remains in a non working condition.I have lodged another online complaint on 23/03/2015 (no.[protected].When ever I phone to their Toll free No.[protected] I get the stock reply that they have escalated the matter!My Phone calls to their Technician / Service person go unanswered.I have written to the company either to refund the amount or replace with a new Washing Machine after reducing the cost of the New Machine with the charges I have paid still remains as it is.My customar ID 1271159. My Email [protected]@gmail.com Mobile No.[protected] I request the matter to be settled as early as possible. Jayant Mahishi