[Resolved] IFB Washing Machine — wrong model delivered

sumita_girap

from Gadhinglaj, Maharashtra

Address:	navi mumbai, 400706
Website:	www.reliancedigital.in

I have booked a washing machine of front load on 14th april. Sales person mr dubey showed us silver color also compared the same with online price.

Machine got delivered with a defect. Hence was sent for replacement. When 2nd time people came for installation we saw the colur was white instead of silver.

We tried contacting the sales person he firstly agreed that he sold silver machine then denied stating model mentioned on machine was white. We dont have indept details about the model number. We only know the machine we purchased is silver.

This is the 2nd time we have been cheated by reliance.

We want a replacement with silver or want our money back.

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Jun 12, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 09, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES