[Resolved] IFB — Worst customer service, no ticket tracking system

rnakanksha

from Sadabad, Uttar Pradesh

Address:	Agra, Uttar Pradesh, 281306
Website:	www.ifbappliances.com

Raised the complaint#18482838 for washing machine a month ago and till now call center people and even area manager Dheeraj([protected]) has been delaying the matter by giving false promises and dates.In fact they told the ticket has been resolved without actually been resolved which makes me wonder what kind of quality assurance and verification system they have in place which just want to put the blame on customer rather than satisfying them. They ask to take the AMC or buy blah blah service and you wont be delayed next time is a prey, i beg dont fall for such services.This is not first time we have been in such trouble. Each problem has taken a minimum of months time even if you escalate to any level. Noone is doing their duty and very well know how to delay the work till the customer loses its patience so worst customer service!!!

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Dec 16, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

IFB Industries Customer Care's response Dear Akanksha,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Nov 12, 2016

IFB Industries Customer Care's response Dear Akanksha

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

Hariprasad Pathalai

from Bengaluru, Karnataka

Microwave door lock broken, model 25SC1. Complaint [protected] registered on 19th Oct, no response yet.

IFB Industries Customer Care's response, Nov 12, 2016

Verified Support

Dear Hariprasad

We regret the inconvenience caused. This is to kindly inform you that we have been trying to reach you on the above given number to get an appointment for our technician to help fix your machine but have been unable to. Kindly provide us with the best day/time to your convenience and we will send our technician to resolve your issue.

Once again we regret the inconvenience caused and assure you our best services.

IFB Team