[Resolved] IFB — Worst customer support

thayalan_t

from Bengaluru, Karnataka

Address:	Coimbatore, Tamil Nadu, 641030
Website:	www.ifbappliances.com

Hello,

I bought brand new ifb senorita aqua sx 6.5 washing machine . I have a issue for past 2.5 months and i have raised below complaints and there is no action taken till now
1)[protected]
2)[protected]
3)[protected]
5)[protected]
I am really fed up in raising complaints again and again!!!...
Ifb side closing the ticket stating waiting for response from customer end !!!...
I am really confused how could a company like ifb does these kind of things!!!...
My laundry bill has crossed more than 7000.Rs...
Not sure if this is what happens to customers if we buy ifb products .

I am writing this post in hope that some one from ifb looks into this then help in resolving the issue and try to keep up ifbs fading reputation.!!!

~ ifb customer !!!

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Mar 22, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2016

IFB Industries Customer Care's response Dear Thayalan,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Apr 07, 2016

IFB Industries Customer Care's response Dear Thayalan,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

thayalan_t

from Bengaluru, Karnataka

Dear IFB,

Thanks a lot for reply !!!... hope At least now IFB could show some thing positive in action ...!!!

Still I don't understand a reputed company like IFB taking more than 2.5 months and still my issue is not resolved!!!

I bought this washing machine in hearing lot of good things about IFB, but customers like me think otherwise after this incident !!!...

If there is an issue for a machine which is not even 1 year old and it could not be addressed for this long, Reputed Company like IFB could replace my machine (correct me if i wrong..!!!, , ) .. after all IFB promised and sold machine stating 4 years warranty and Best in class customer support to PATIENT customers like us ...!!!

My laundry bill has already crossed my budget !!!...

I have made totally 34 calls in these days (a call per two day)...Is this work of IFB customers if we buy IFB products ???????????????
Think about this from Customer point of view, what will be his/her situation !!!

I am writing this post in hope that some one who wanted to keep up IFB reputation could help in resolving the issue ...!!!

~IFB customer (ID 4006648)

thayalan_t

from Bengaluru, Karnataka

Dear IFB,

Any update on escalation ?
We don't see any action from your side till now.

~IFB customer (ID 4006648)