[Resolved] IFB — Worst service and customer care response delhi

Ankur Agr

from Gurgaon, Haryana

Address:

110014

I registered my complaint for washing machine not working on saturday 1st oct 2016. compalint number 18498367 customer id 11317004. they assured me that technician will come on same day else on monday by 7 pm (as per my request). i got a call from technician (aman) saying that he can not come by 7 pm please get this done on saturday.

Now i have to wait for a week time to get this done. delhi ifb represtantive located in sang nagar does not know how to talk and behaved very badly and like stubborn female. not accepted at all from such a big company ifb. won't recommend anyone to but ifb product due to bad and worse customer service.

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Nov 14, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2016

IFB Industries Customer Care's response Dear Sir,

We regret the inconvenience caused. This is to kindly inform you that we have been trying to reach you on the above given number to get an appointment for our technician to help fix your machine but have been unable to. Kindly provide us with the best day/time to your convenience and we will send our technician to resolve your issue.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team