[Resolved] IFB — Wrong demonstration

c.bhattacharyya15

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

Dear sir/madam, I purchased a microwave (20sc2) on august'2014 from fairdeal (Behala). At the time of demonstration, your stuff (From induja home solution pvt. Ltd) told that in microwave only borosil utensils are applicable with cover. So i bought 2 sets of borosil utesil (4 pieces) from them. I cooked curry in square borosil bowl with cover.. After finishing curry.. When i took out that bowl from microwave.. Then that cover is useless.. That means cover became curve.. So now what i do? If company stuff misguide me in that way.. Then how i will purchase other product of ifb.. With regards, Mrs. Mona bhattacharyya Ph. No. [protected]

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Mar 15, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2014

IFB Industries Customer Care's response Dear Mrs. Bhattacharyya,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Dec 22, 2014

IFB Industries Customer Care's response Dear Mrs. Bhattacharyya,

This is to kindly inform you that our service technician visited and has confirmed that your microwave oven is in perfect working condition.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our
website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team