Income Tax Department — non receipt of income tax refund for the year 2017 till date

I am geetha srinivasan and my pannumber is aheps3313f though i received an acknowledgement from income tax department cpc in bangalore for having received my income tax return filing for the year 2017, subsequently when i checked the status of my refund by calling the toll free number of cpc in bangalore, it stated that my income tax return was processed. However i have not received the refund amount till date either by way of a credit to my account with uco bank indiranagar branch bangalore or by way of a draft. I request you to kindly arrange to get my refund amount paid without further delay. I am a senior citizen and a house wife, this refund amount would help me for my medical needs. I will appreciate a prompt action in this regard and this issue is resolved at the earliest.