Income Tax Department — Not able to claim tds amount

Address:400013

This Is rizwana Khan, I have called on e-filling customer care no[protected]for my TDS refund Process for Assessment year of 2012-13 that time the excuztive informed me that I can claim my Tds amount For the same year, But as I sumbited all my details on website but i am not able to process for the same Year. Now customer care is not helping for the same. Request you to help me for the Same. Pan No- BORPK5641H
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    Income Tax Department Phone
    +91 11 2341 3317
    Income Tax Department Address
    A R A Center, E-2, Jhandewalan Extn., New Delhi, Delhi, India - 110055
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