Income Tax Department — Rectification Tickets been closed without resolution

I have been raising my tickets to problem that i have been facing with new income tax portal for raising rectification for AY2020-21, there has been no resolution is provided to my tickets however, they are closing all the tickets mentioning to send emails to ORM Team or ewebfilling teams, i had been sent multiple emails to those teams and they never responded.

However all my tickets were closed without any resolution, recently i have been doing continues tweets to @IncomeTaxIndia initially, they have responded and later started ignoring my tweets.