Income Tax Department — refund failure

Address:New Delhi, Delhi, 110018
Website:efiling ITR

I got refund failure from itr. Then i spoke to there e filing team helpdesk, they told me to provide all details to there e mail id and i sen them. I am unable to place refund reissue request as cpc is not updating the same in there portal. Attached docs fyr. Please look into this as i need my refund urgently. I have been following up regularly but am not getting any clear update from itr deptt. I am unable to place refund reissue request on e filing portal as it shows no refund failure request, but i have received intimation from itr on mail and have shared with e filing team also, still they are not doing it.
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    Income Tax Department Phone
    +91 11 2341 3317
    Income Tax Department Address
    A R A Center, E-2, Jhandewalan Extn., New Delhi, Delhi, India - 110055
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